Frequently Asked Questions
よくあるご質問
Can I return my matcha order?
Due to the nature of food products, we unfortunately cannot accept returns on opened matcha for hygiene and safety reasons. If your item is unopened and in its original condition, please contact us within 14 days of delivery to discuss a return. Please contact us with your order number and a short description of the issue. We’ll respond within 1-2 business days to assist you in resolving it.
How long does shipping take?
Shipping times:
-
Belgium: Your order will arrive within 3-5 business days.
-
Other European countries: Delivery usually takes 5–7 business days.
You will receive a tracking link once your order has been dispatched.
Which countries do you currently ship to?
Delivery is available within Belgium, The Netherlands, Luxembourg, France, Spain, Portugal, Italy, Germany, Austria and Poland.
Can I order wholesale or bulk quantities?
At this time, we do not handle wholesale or B2B transactions. Thank you for your understanding.
What if my package is lost or stolen?
Contact us as soon as possible. We will work with the courier to investigate and find a solution.
Is my personal information safe?
Yes. We follow strict privacy and security practices to protect your personal and payment information. Please check Privacy Policy page.
Where does my package come from?
Your order is dispatched from Antwerp, Belgium.
How can I contact you?
You can reach us through our contact form on the website. We aim to respond within 24–48 hours.