Privacy Policy

 

Last updated: February 2026

 

1. Who we are

Kizenya (“we”, “us”, “our”) is responsible for processing your personal data.

Our details:

  • Business name: Kizenya
  • Address: Sint-Thomasstraat 3, Antwerp 2018.
  • Company number: 1029.089.925
  • Email: info@kizenya-matcha.be

 

2. Personal data we collect

We may collect the following personal data when you use our webshop:

  • Name
  • Billing and shipping address
  • Email address and phone number
  • Order and payment details
  • IP address and browser information (automatically collected)

 

3. How we use your data

We process your personal data for the following purposes:

  • To process and deliver your order
  • To handle payments (via Mollie: Bancontact, Card Payment, iDeal | Wero, Apple Pay, Google Pay, Belfius Pay Button, KBC/CBC Payment Button, Pay By Bank)
  • To provide customer support and communication
  • To comply with legal obligations (e.g. tax and accounting)
  • To improve our website and services

 

4. Legal basis for processing

We process your personal data based on:

  • Performance of a contract (your order)
  • Your consent (e.g. for newsletters or marketing emails)
  • Legal obligations (e.g. accounting and tax rules)
  • Our legitimate interests (e.g. to improve services and prevent fraud)

 

5. Cookies

Our website uses cookies.

  • Necessary cookies: required for basic webshop functionality.
  • Analytical cookies: to analyse and improve website use (if enabled).
  • Marketing cookies: used only with your consent.

When you first visit our website, you will be asked to choose whether to allow non-essential cookies. You can change your preferences at any time via your browser settings.

 

6. Sharing of data

We only share your data with third parties when necessary:

  • Payment providers (Mollie, PayPal, Bancontact, credit card companies)
  • Hosting and webshop platform (JouwWeb)
  • Delivery and shipping partners
  • Accountant or tax authorities (where legally required)

We do not transfer your data outside the European Economic Area unless adequate safeguards are in place.

 

7. Data retention

We keep your data only as long as necessary:

  • Order and payment details: 7 years (legal accounting requirement)
  • Customer service communications: up to 2 years
  • Cookies: according to cookie settings and legal requirements

 

8. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

 

9. Your rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw your consent (where processing is based on consent)

You can exercise these rights by contacting us at info@kizenya-matcha.be

 

10. Complaints

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority (GBA):

Data Protection Authority (GBA)
Rue de la Presse 35, 1000 Brussels
Phone: +32 (0)2 274 48 00
Email: contact@apd-gba.be
Website: www.gegevensbeschermingsautoriteit.be

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “last updated” date.